Returns & Exchanges
At Tapt, we stand by the quality of our electronics and offer a 30-day window for returns or exchanges on all hardware. If your device isn't performing as expected, we are committed to making it right with a seamless resolution process.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return.
Prepare the Device
Ensure the device is factory reset, cleared of all personal data, and securely packed in its original packaging with all included accessories.
Ship It Back
Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location within 7 days.
Inspection and Refund
Once our technicians verify the device's condition, your refund or exchange will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing